Egy Finance Jobs | Technical Support Specialist

Full Time 5 months ago

Technical Support Specialist - Level 2 (Accounting)

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Job Details

Experience Needed:

N/A

Career Level:

Experienced

Education Level:

Bachelor's degree

Salary:

N/A

Job Category:

Financial Accounting

Skills And Tools:

English
Accounting
Problem Solving
Arabic
SaaS

Job Exerpt

Technical Support Specialist - Level 2 (Accounting)

Job Description

Provide second-level support for accounting-related technical inquiries, ensuring timely and effective resolution of complex customer issues. Work closely with our Level 1 Support team, stepping in to handle cases that require deeper accounting expertise and advanced troubleshooting. Collaborate with internal teams, including product and engineering, to escalate and resolve issues efficiently. Guide customers through best practices, helping them maximize the value of Qoyod’s features for their business needs. Contribute to our knowledge base by documenting solutions, FAQs, and troubleshooting guides to enhance self-service options.

Job Requirements

Hands-on accounting experience and a solid understanding of financial workflows. Previous customer support experience, preferably in a SaaS or technical environment. A customer-centric approach, with excellent communication skills to explain technical concepts in a clear and relatable way. Problem-solving skills and the ability to work cross-functionally to resolve issues efficiently. Fluency in Arabic and English (written and spoken) to support our diverse customer base.

About Qoyod - قيود

Accounting

Cairo, Egypt• 101-1000employees

تأسست قيود عام 2017 بهدف تسهيل الأعمال، وتقديم أفضل تجربة لأعمالهم من خلال تقديم نظام محاسبي سهل واحترافي، بالإضافة إلى حلول مالية ابتكارية لمساعدة أصحاب الأعمال على تنمية أعمالهم حصلت قيود على عدة جوائز منها جائزة: - best place to work - أفضل برنامج محاسبي سحابي2021 تعكس هذه الجوائز اهتمام قيود في بناء بيئة فعالة وابتكارية بفريق داعم واحترافي ومتمكن Qoyod was founded in 2017 with the aim of simplifying business operations and providing the best experience for their clients by offering an easy-to-use and professional accounting system, as well as innovative financial solutions to help business owners grow their businesses. Qoyod has received several awards, including: -Best Place to Work -Best Cloud Accounting Software 2021 These awards reflect Qoyod's commitment to building an efficient and innovative environment with a supportive, professional, and capable team.

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